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The Downtown Clean & Safe Team

Keeping downtown Nashville clean and safe for employees, residents and visitors is the primary focus of our Ambassadors. 

Carrying out services that supplement those of the Metro government, this team improves the appearance of downtown streets and sidewalks, elevates the sense of security, and helps create an attractive and welcoming downtown environment.

On foot or Segways, the safety ambassadors keep an eye out for situations requiring police or emergency services and quickly communicate with the appropriate dispatchers.

Click on the information sheet below for a quick list of services.

Information Sheet


  • Clean Team:
    • 5:00 am - 10:30 pm daily in the central district
    • 6:00 am - 4:30 pm daily in The Gulch district
  • Safety Ambassadors:
    • 6:00 am - 10:30 pm daily in the CBID & GBID


To report cleanliness or safety issues or request services from the Downtown Ambassadors, please contact our Clean & Safe Office:

P: (615) 242-9909

Or submit a Service Request Form.

Service requests may include pre- and post-event services in the vicinity of entertainment or meeting facilities, guides in hospitality corridors, sidewalk pressure washing, and more.

Remember to dial 911 for any medical or security emergency - and contact Metro Police at 615-862-8600 in cases of "urgency without emergency."